Privacy policy

This policy explains how personal data is handled when you browse this website, buy a digital city guide, contact support or choose to receive marketing. The data controller is the seller identified on the Contacts page.

Data we may process

We may process your name, email address, order and payment status, country or tax location, support messages, marketing choice, and technical security information such as IP address, device and server logs. Card details are handled by the payment provider and are not stored by this website. Before checkout, the selected guides are kept in your browser's local storage.

Purposes and legal bases

Data is used to take steps requested before a purchase, perform the purchase contract, deliver the guide, provide support, prevent fraud, secure the service and comply with accounting, tax and consumer-law duties. Where applicable, these activities rely on contract, legal obligation or legitimate interests. Marketing is sent only with separate consent, which can be withdrawn at any time without affecting the purchase.

Service providers and transfers

Necessary data may be shared with hosting, payment, email-delivery, accounting, fraud prevention and professional-adviser providers only for the stated purposes. Providers are required to protect the data. If data is transferred internationally, an applicable adequacy decision, contractual safeguards or another lawful transfer mechanism will be used. Personal data is not sold or shared for cross-context behavioural advertising.

Retention

Order and tax records are retained for the period required by applicable law. Support records are kept only as long as reasonably necessary to resolve the request and protect legal claims. Marketing data is retained until consent is withdrawn or the list is no longer used. Cart data remains on your device until you clear it or your browser storage.

Your rights

Depending on your location, you may request access, correction, deletion, restriction, portability or objection, withdraw consent, and complain to your local data protection authority. California residents may also ask about collection, deletion or correction where the relevant law applies. We do not discriminate for exercising privacy rights. Contact details for requests are published on the Contacts page.

Cookies and local storage

The current website does not use advertising or analytics cookies. Details about the necessary cart storage are in the Cookie & storage policy.

Children and changes

The store is not directed to children under 16 and does not knowingly collect their data. Material policy changes will be dated on this page and, where required, notified directly.